Returns & Exchanges
At Lord & Taylor, we strive to ensure your complete satisfaction with every purchase. If you are not entirely pleased with your order, we offer a 30-day return window for eligible items in their original, unworn condition with tags attached.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is authorized, download and print the prepaid shipping label provided via email.
Package Your Items
Securely pack the merchandise in its original packaging, ensuring all designer tags and hygiene seals remain intact.
Drop Off and Track
Affix the return label to your package and drop it off at any authorized shipping location; you will receive a refund confirmation once your return is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing