Frequently Asked Questions
Everything you need to know about shopping with Lord & Taylor.
What is Lord & Taylor's return policy?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of the delivery date. Please note that certain items, such as final sale products and intimate apparel, are non-returnable.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer international shipping?
Currently, we ship to addresses within the United States and select international territories. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal and Shop Pay for a faster checkout experience.
How do I determine the right size for me?
Each product page includes a comprehensive size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting the specific brand's measurements.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. As a result, we are unable to cancel or make changes to an order once it has been confirmed. You may return the items for a refund once they arrive.